Penny.

Privacy Policy

Your privacy matters to us. This policy explains how Penny collects, uses, and protects your personal information.

Last updated: February 1, 2026

Penny Hotels & Investments ("Penny," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you use our website, platform, and services (collectively, the "Services").

1. Information We Collect

  • Account Information: When you create an account, we collect your name, email address, phone number, and professional information relevant to hotel investment.
  • Usage Data: We automatically collect information about how you interact with our platform, including search queries, property views, saved listings, and feature usage.
  • Device & Technical Data: We collect device type, browser type, IP address, and similar technical information to ensure platform security and performance.
  • Communications: When you contact us or participate in surveys, we collect the information you provide in those interactions.

2. How We Use Your Information

  • To provide, maintain, and improve our hotel investment platform and services.
  • To personalize your experience, including AI-powered property recommendations and market alerts.
  • To communicate with you about your account, transactions, and platform updates.
  • To conduct analytics and research to improve our services and develop new features.
  • To comply with legal obligations and protect the rights and safety of our users.

3. Information Sharing

  • We do not sell your personal information to third parties.
  • We may share information with service providers who assist in operating our platform (e.g., cloud hosting, analytics, email delivery).
  • When you express interest in a property, limited contact information may be shared with the listing broker or seller with your consent.
  • We may disclose information when required by law or to protect the safety of our users and the public.

4. Data Security

  • We implement industry-standard security measures including encryption in transit (TLS) and at rest (AES-256).
  • Access to personal data is restricted to authorized personnel on a need-to-know basis.
  • We conduct regular security audits and penetration testing of our systems.
  • While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

5. Your Rights & Choices

  • Access & Portability: You can request a copy of your personal data at any time through your account settings.
  • Correction: You can update your account information directly or contact us for assistance.
  • Deletion: You can request deletion of your account and associated data, subject to legal retention requirements.
  • Opt-Out: You can unsubscribe from marketing communications at any time using the link in our emails.

6. Cookies & Tracking

  • We use essential cookies to maintain your session and platform functionality.
  • Analytics cookies help us understand how users interact with our platform to improve the experience.
  • You can manage cookie preferences through your browser settings or our cookie consent banner.

7. International Data Transfers

  • Penny operates globally with offices in the United States, United Kingdom, and France.
  • Your data may be processed in any country where we or our service providers operate.
  • We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses where required by GDPR.

8. Contact Us

  • If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@penny.com.
  • You may also write to us at: Penny Hotels & Investments, 350 Fifth Avenue, Suite 4200, New York, NY 10118.